If you are running a business in Australia, you may have heard about 1300 numbers and 1800 numbers. These are professional numbers that instill a sense of trust in potential customers. Both 1300 numbers and 1800 numbers are popular among Australian companies.

If you are looking to get a 1300 number or 1800 number, you need to know how these numbers differ from one another. We will discuss the differences between 1300 numbers and 1800 numbers to help you decide which of the two is best for you.

Features of 1300 Numbers and 1800 Numbers

Both 1300 numbers and 1800 numbers offer the same functions. They are virtual numbers that can be dialed from anywhere in Australia and internationally. These numbers aren’t tied to a single telephone or local exchange. Incoming calls to 1300 and 1800 numbers are routed to an existing phone line, VoIP line or to a mobile number. Compatible service like IVR menus and automatic answering can also be paired with these numbers.

Costs of 1300 Numbers and 1800 Numbers for Customers

The main difference is in the call charges. 1300 numbers are sometimes called local call numbers because local call charges apply to calls made to these numbers from within Australia. Since local rates are charged, customers don’t hesitate to call a 1300 number if they need information from a business. Mobile call charges vary depending on the mobile service provider.

1800 numbers are even better for customers because they don’t pay anything for calling these numbers from a land line.

Costs of 1300 Numbers and 1800 Numbers for the Business

Whether you are using a 1300 number or 1800 number, you will have to pay a monthly hosting fee to the service provider. Also, despite the difference in call costs for customers, 1300 and 1800 number inbound call costs for businesses are essentially the same, meaning the choice between the two options for a business is simply a matter of preference.

Which Number Is Right for You?

1800 numbers are most commonly used for support lines, be it for business or the not-for-profit sector. As these types of call scan be lengthy a 1800 number provides a friendly and reliable customer-facing number that encourages customers to call.

1300 numbers are most commonly associated with sales and inquiry lines and are seen as being more professional (hence the proliferation of 1300 numbers associated with Australian businesses). 1300 numbers will also help filter interested customers from nuisance callers as callers incur a small cost.

If you want more details about 1300 numbers and 1800 numbers and see what they would actually cost you, contact a service provider, like 1300 Australia. They may provide you with a plan that shows how much a 1300 number or 1800 number will cost you.